**Job Title:** Online Contact Center Assistant
**Company:** Robinsons Land Corporation
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 0
### Job Description:
Robinsons Land Corporation is seeking a dynamic and resourceful Online Contact Center Assistant to join our growing team. This part-time position will be instrumental in providing exceptional customer support through various online channels. The ideal candidate will be energetic, detail-oriented, and possess a strong desire to provide outstanding service to our clients.
### Key Responsibilities:
1. **Customer Interaction**:
- Respond promptly and effectively to customer inquiries via email, chat, and social media platforms.
- Ensure customer satisfaction by addressing concerns and resolving issues in a timely manner.
2. **Product Knowledge**:
- Maintain a comprehensive understanding of Robinsons Land Corporation's products, services, and promotions to provide accurate information to customers.
- Stay updated on changes and enhancements within the product offerings to ensure up-to-date communication with customers.
3. **Documentation and Reporting**:
- Document customer interactions clearly and accurately, ensuring all data is entered into the Customer Relationship Management (CRM) system.
- Track and report trends in customer feedback to management for ongoing improvement processes.
4. **Collaboration**:
- Work closely with team members to maintain a harmonious and efficient work environment.
- Collaborate with various departments, such as sales and marketing, to support cross-functional initiatives and customer success.
5. **Problem Solving**:
- Utilize creativity and emotional intelligence to provide personalized solutions and enhance customer experience.
- Proactively identify potential issues and offer suggestions for improvement or resolution.
6. **Training and Development**:
- Participate in training sessions to enhance knowledge of products and services as well as customer service techniques.
- Assist in mentoring new team members and sharing effective practices to foster a collaborative learning environment.
### Qualifications:
- **Education**: High school diploma or equivalent; some college coursework preferred.
- **Experience**: No prior experience required; we welcome passionate individuals eager to start their career in customer service.
- **Technical Skills**: Proficient in using computers, online communication tools, and basic knowledge of CRM software is a plus.
### Personal Traits & Skills:
- **Resourcefulness**: Ability to think on your feet and find solutions independently.
- **Energetic**: A positive attitude and willingness to engage with customers and colleagues alike.
- **Creativity**: Innovative mindset for finding unique solutions to customer challenges.
- **Emotional Intelligence**: Strong understanding of personal emotions and the emotions of others, leading to empathetic customer interactions.
### Benefits:
- Dental insurance
- Travel and spending expenses covered
- Gym membership to promote a healthy work-life balance
### Working Environment:
Join Robinsons Land Corporation in a workspace that sparks creativity and motivation, enabling you to inspire greatness in others while developing your professional skills.
### Application Deadline:
Please submit your application by **September 20, 2024**.
### Equal Opportunity Statement:
Robinsons Land Corporation is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
