**Job Title:** Online Client Service Associate
**Company:** Coins.ph
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description**
Coins.ph is seeking a motivated and driven Online Client Service Associate to join our dynamic team in Makati. If you're passionate about delivering top-tier customer support in the fast-paced world of digital finance and cryptocurrency, we want to hear from you! This entry-level position is an excellent opportunity for individuals looking to gain valuable experience in client services while contributing to an innovative and socially responsible company.
**Responsibilities:**
- **Customer Support:** Provide exceptional online support to clients via chat, email, and social media platforms, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- **Product Knowledge:** Develop a thorough understanding of Coins.ph's services and products to accurately educate clients and facilitate their usage.
- **Issue Resolution:** Identify and troubleshoot customer issues effectively, ensuring timely resolution and engaging with the appropriate internal teams as needed.
- **Documentation:** Record and track customer interactions systematically using our support software, ensuring detailed notes are kept for future reference and analytics.
- **Feedback Loop:** Gather and relay customer feedback to relevant teams to help improve services and enhance client experience.
- **Community Engagement:** Participate in corporate social responsibility initiatives and other community involvement projects as organized by the company, contributing to our mission to give back.
- **Collaboration:** Work closely with team members and other departments to ensure seamless service delivery and enhancement of the overall customer journey.
- **Continual Learning:** Attend training sessions and workshops to stay up-to-date with the latest industry trends, products, and tools that can enhance personal performance and service delivery.
**Requirements:**
- **Education:** High school diploma or equivalent; a degree in business, finance, or a related field is a plus but not required.
- **Experience:** No prior experience is necessary. This position is open to entry-level candidates who are eager to learn.
- **Personality Traits:**
- Motivated: A self-starter who takes initiative and is passionate about achieving personal and organizational goals.
- Driven: A strong desire to contribute positively and a commitment to enhancing the customer experience.
- **Soft Skills:**
- Attention to Detail: Ability to manage multiple tasks effectively while maintaining high standards of accuracy.
- Communication: Excellent verbal and written communication skills, allowing for clear and effective interactions with clients and team members.
- **Technical Skills:** Basic proficiency in using computers and digital communication tools; familiarity with customer service software is a plus.
- **Availability:** Flexible working hours, including weekends or holidays if necessary, to accommodate customer needs.
**Benefits:**
- Vision insurance
- Paid sick leave
- Travel opportunities
**Working Environment:**
At Coins.ph, we ensure a supportive and inclusive working environment where employees can thrive. Join us and contribute to impactful corporate social responsibility initiatives as we give back to the community while advancing in the digital finance space.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Coins.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives. All employment decisions are made without regard to race, color, national origin, gender, age, disability, sexual orientation, or any other category protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
