Online Account Support Representative

Job Description:

Great Deals E-commerce Corporation is seeking a part-time Online Account Support Representative to join our team in Pasig, NCR, PH. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. We are looking for someone who is adaptable, energetic, and possesses strong teamwork and critical thinking skills.

Responsibilities:
- Provide online account support to customers via email, chat, and phone
- Assist customers with account setup, login issues, and general inquiries
- Troubleshoot technical issues related to online accounts
- Collaborate with other departments to resolve customer issues in a timely manner
- Maintain accurate records of customer interactions and transactions
- Identify opportunities to improve the customer experience and provide feedback to the team

Requirements:
- Bachelor's degree or equivalent experience
- 3+ years of experience in customer service or account support
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other relevant software
- Experience with e-commerce platforms is a plus

Benefits:
- Medical coverage
- Profit sharing
- Paid Time Off (PTO)

Working Environment:
At Great Deals E-commerce Corporation, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, dynamic, and dedicated to providing the best possible experience for our customers.

Deadline to Apply: September 6, 2024

Equal Opportunity Statement:
Great Deals E-commerce Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.