**Job Title:** Online Account Support Associate
**Company:** Plentina
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
### Job Description
Plentina is seeking a motivated and dynamic Online Account Support Associate to join our team in Cebu, Central Visayas. This part-time position is ideal for an individual looking to start their career in customer support while gaining vital experience in an innovative and fast-growing company. As an Online Account Support Associate, you will play a crucial role in enhancing our customer experience, ensuring that our clients feel valued and supported.
### Responsibilities
- **Customer Support:** Respond promptly and effectively to customer inquiries via email, chat, and social media platforms. Address concerns, troubleshoot issues, and provide timely solutions.
- **Account Management:** Assist customers in managing their accounts, including account setups, updates, and cancellations. Ensure all account information is accurate and up-to-date.
- **Data Entry & Documentation:** Maintain accurate records of customer interactions and transactions in our CRM system. Ensure data integrity and confidentiality in compliance with company policies.
- **Issue Resolution:** Identify, analyze, and escalate unresolved customer issues to the appropriate departments for swift action, while maintaining clear communication with the customers throughout the process.
- **Product Knowledge:** Develop a deep understanding of Plentina's products and services in order to provide accurate information and recommendations to customers.
- **Feedback Collection:** Gather customer feedback and insights to share with the team, contributing to continuous improvement efforts and supporting strategic planning initiatives.
- **Collaboration:** Collaborate with team members and other departments to ensure seamless service delivery and uphold company standards in customer experience.
- **Continuous Learning:** Stay updated on product changes, policy updates, and industry trends to better assist customers and maintain a high level of expertise.
### Requirements
- **Education:** Minimum of a high school diploma; a degree in a related field is a plus but not required.
- **Experience:** At least 1 year of relevant customer support or account management experience, preferably in an online or remote environment.
- **Technical Skills:** Proficient in using CRM software and online communication tools. Familiarity with online account management systems is an advantage.
- **Personality Traits:**
- **Resourceful:** Demonstrate the ability to find solutions independently and efficiently in a fast-paced environment.
- **Independent:** Ability to self-manage, prioritize tasks, and work without constant supervision.
- **Soft Skills:**
- **Strategic Planning:** Ability to identify issues and develop actionable plans to resolve them effectively.
- **Planning:** Excellent organizational skills to manage multiple tasks and responsibilities while maintaining attention to detail.
### Benefits
- Paid sick leave
- Remote work flexibility
- Parental leave
### Working Environment
At Plentina, we cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, think strategically, and be proactive in their roles. We believe in fostering a collaborative work culture where every team member feels valued and empowered.
### Application Deadline
Please submit your application by **October 13, 2024**.
### Equal Opportunity Statement
Plentina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants are encouraged to apply!
If you are passionate about customer service and eager to contribute to a dynamic team, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
