Non Voice Agent

Non-Voice Agents handle customer interactions through text-based channels such as email, live chat, or social media platforms. They provide prompt and accurate responses to customer inquiries, ensuring excellent service while maintaining a professional tone. Responsibilities include:

Responding to customer queries through chat, email, or other written communication channels.
Resolving issues efficiently by providing detailed and clear instructions or solutions.
Documenting and tracking customer interactions and feedback for process improvement.
Collaborating with other teams to resolve complex issues or escalate them when necessary.
Maintaining a high level of product or service knowledge to address customer concerns effectively.
Ensuring customer satisfaction by adhering to quality and response time standards.

Key skills for this role include excellent written communication, problem-solving abilities, attention to detail, and a customer-focused attitude.