Job Description: A Sales Coach will help identify skills and opportunities for growth, creating a tailored program to improve performance.The Sales Coach should be able to use one-on-one sessions to target transferable skills. Skills and Qualifications: Sales Comms Coach profileAt least 2 years of BPO Sales Coach experienceOr at least 3 years of experience in Sales within a BPO environment.Candidates with a sales background in the telecommunications industry will also be considered.Undergrads with experience are allowedNo course restrictionProficient in spoken English and comprehension skillsAbility to multitaskStrong analytical skills and problem-solving abilitiesTeam player Responsibilities: Mentor, train, and motivate team members to improve their performance and achieve their goals.Monitor onboarding and set goals for assigned teams.Design and prepare training courses and materials specific to sales motion.Have a good understanding of sales techniques and establish rapport with the team. Candidates must possess excellent communication skillsboth written and verbalwith minimal mother tongue influence.Provide resolutions to customers based on process knowledge and training, utilizing the companys internal CRM and customer purchase orders.Gather customer information efficiently, fulfill needs, educate customers to prevent future contacts, and document interactions in internal systems.Create and drive sales campaigns based on project needs.Demonstrate good grammar and the ability to probe effectively and comprehend well.Exhibit a willingness to help customers by taking ownership of issues.Present solutions to customers and add value during calls.Summarize conversations while providing resolutions.Access internal systems to obtain accurate information and provide customer service management with data for reports.Maintain customer records by updating account information.Think outside the box and contribute to project ideation in a dynamic and innovative environment. LOB: Telco
Location: Cebu Filinvest Cyberzone Tower 1