Description Embark on a fulfilling and engaging career. Great salary package & benefits plus a great working environment. Escape the ordinary and start your career journey with us. Earn generous benefits + personalized L&D program This is a permanent, full-time role, office-based in Cebu Business Park. About BSA Solutions We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.
About the RoleBSA Solutions, Inc. is looking for a proactive and tech-savvy Technical Support Specialist to join our team. The ideal candidate will provide high-quality technical support and issue resolution for GPM and other software applications, working closely with clients, support teams, and QA. This role requires strong problem-solving abilities, excellent communication skills, and a commitment to delivering exceptional customer service. Training will be provided for specific tasks, such as creating custom forms and processing data exports.
Responsibilities Client Support: Deliver technical support to clients for software applications, ensuring prompt and effective issue resolution. Technical Troubleshooting: Provide advanced troubleshooting and technical assistance to the Support and QA teams for GPM and other software applications. First-Line Support Backup: Serve as a backup for the first-line support team when needed, assisting with customer queries and concerns. Custom Forms Creation: Develop custom forms as requested (training will be provided for this task). Data Exports: Process and deliver data export requests as required (training will be provided for this task). Application Testing: Conduct testing of application changes to ensure functionality and quality, as required. Internal Assistance: Offer technical support and guidance to other team members for internal queries and challenges. Client Interaction: Engage with clients in a professional, friendly, and solution-focused manner. Performance Standards: Consistently meet the Key Performance Indicators (KPIs) established for the role. Experience: A minimum of 5 years of experience in IT or a related field is required. Educational Background: IT-related qualifications are essential. Communication Skills: Strong written and oral communication skills, with the ability to articulate complex concepts clearly and effectively. Customer Service: Proven ability to provide exceptional customer support, including handling escalated customer issues with professionalism and care. Problem-Solving: Excellent analytical and problem-solving skills to identify, troubleshoot, and resolve issues efficiently. Interpersonal Skills: Ability to influence and communicate effectively across different teams and levels of management. Organisational Skills: Strong multitasking and prioritisation abilities, with the capacity to adapt under pressure. Helpdesk Experience: Previous experience on a helpdesk is beneficial. Benefits BSA Solutions, Inc. offers: a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law; a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine; regular progress checks and continuous coaching and mentoring to help you map out your development plan; broad selection of exciting and engaging social events to embrace as a vibrant BSA community; psychologically safe environment for you to develop your skills and talent consistent with BSA values; and frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin or any characteristics protected by applicable law.