Market & Client Research Manager

Client Profile:
a business process outsourcing (BPO) company that was founded in 1970's located in France.
It offers services for communication, content moderation, customer relationship management, telemarketing, and debt collecting.

Position: Market & Client Research Manager
Industry: BPO company
Location: Taguig City
Salary: Php 50,000 – Php 80,000
Schedule: Flexible Hours
Work Set up: HYBRID
Benefits:
Government mandated benefits
13 Month Pay
HMO
Sick Leaves
Vacation Leaves

Requirements:
Bachelor's degree in Marketing management, Statistics, Economics, or any related field.
With at least 5- 10 years total work experience in Market research, data analysis.
With at least 3- 5 years managerial experience.
Knowledgeable in using data analysis tools (SPSS, SAS, Excel, SQ).
With experience in customer relationship management (CRM) systems.
Can start As soon as possible is a big plus.

Responsibilities:
Analyze market data to identify opportunities for growth, expansion, and service diversification.
Conduct in-depth client analysis to understand customer needs, preferences, and behaviors.
Oversee data collection, cleaning, and preparation for analysis.
Utilize advanced analytical tools and techniques to extract meaningful insights from data.
Lead and mentor a team of research analysts.
Collaborate with cross-functional teams to ensure alignment and achieve business objectives

Recruitment process: Online/ face to face
Initial Interview
Final Interview
Job offer