Mandarin Procurement Process Specialist - Hybrid

Role Description
Key responsibilities:
• Processing routine PR-PO (reviews Purchase Requisitions for compliance,
releases completed Purchase Orders for approval)
• Monitoring preparation of purchase orders in line with final negotiations with
selected suppliers and in line with organizational targets and requirements as
well as Client quality requirements
• Responsible for first line helpdesk support for stakeholders and suppliers,
escalates queries to senior team members if necessary
• Works with ticketing tool & contact external suppliers via email and by phone
• Answers user queries regarding procurement process via ticketing tool or via
phone
• Handles administrative duties relating to purchases, including tracking orders
and ensuring records are kept up to date
• Ensures compliance to company guidelines, purchasing policies and
procedures
• Delivers a high quality, professional and proactive day to day service to the
Client in accordance with agreed SLAs/KPIs
• Assisting more junior staff with questions and queries.
• Seek and implement improvements in a daily work
Requirements:
• Upper-intermediate English (B2) + Foreign Language required by client
• Previous experience in the Operational Procurement/Customer Service/Sales
Support
• Ability to work well with the team and stakeholders
• Ability to manage priorities, deadlines and tasks in order to accomplish goals
• Excellent communication and interpersonal skills
• Very good Customer Service skills and client-focus attitude
• Strong attention to details, analytical skills and problem-solving skills
• Good knowledge of Microsoft Office programs, such as Excel
• SAP/Ariba experience as an asset