Live Chat Representative - Remote Work

Job Description:

PLDT is seeking a part-time Live Chat Representative to join our team in Davao City, Philippines. As a remote worker, you will be responsible for providing excellent customer service and support through live chat interactions. This position is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities:
- Respond to customer inquiries and provide assistance through live chat
- Resolve customer issues and complaints in a timely and professional manner
- Identify and escalate priority issues to the appropriate team members
- Maintain a high level of product knowledge to effectively assist customers
- Meet or exceed performance metrics related to customer satisfaction and response times
- Collaborate with team members to improve processes and procedures

Requirements:
- Confident and resourceful personality traits
- Strong decision-making and presentation skills
- Minimum of 2 years of experience in a customer service role
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Proficiency in using live chat software and other customer service tools
- High school diploma or equivalent required, college degree preferred

Benefits:
- Paid sick leave
- Joining Bonus
- Parental leave
- Opportunity to work remotely from Davao City
- Be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement:
PLDT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: ********

Join our team and be part of a dynamic and innovative company that values its employees and provides opportunities for growth and development. Apply now to become a Live Chat Representative with PLDT in Davao City, Philippines.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.