**Job Title: Live Chat Representative**
**Company:** Pushkart.ph
**Location:** Davao City, Davao, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description:**
Pushkart.ph, a leading online grocery platform that transcends borders and promotes global collaboration, is seeking a motivated and resourceful individual to join our team as a **Live Chat Representative**. This entry-level position plays a vital role in ensuring customer satisfaction and enhancing the overall user experience through effective communication and problem-solving via live chat.
### **Key Responsibilities:**
- **Customer Interaction**: Engage with customers via live chat, providing prompt, friendly, and accurate responses to inquiries, orders, and issues.
- **Issue Resolution**: Identify customer concerns and issues, effectively troubleshooting problems while ensuring a resolution is reached swiftly. Escalate complex issues to the appropriate department when necessary.
- **Product Knowledge**: Maintain a comprehensive understanding of our products and services to effectively assist customers. Stay updated on promotions, changes, and new offerings.
- **Documentation**: Maintain accurate records of customer interactions, feedback, and relevant information within the company's CRM system. Contribute to updating FAQs and knowledge bases based on recurring customer inquiries.
- **Collaboration**: Work closely with other team members and departments to ensure a seamless customer experience and facilitate a culture of teamwork across geographic boundaries.
- **Continuous Improvement**: Utilize feedback from customer interactions and personal observations to recommend improvements on service protocols and customer engagement strategies.
- **Performance Metrics**: Strive to meet and exceed established performance metrics, including response time, customer satisfaction scores, and resolution time.
### **Requirements:**
- **Education**: A high school diploma is required; a college degree in a relevant field is preferred.
- **Experience**: Minimum of 1 year of experience in customer service or a related field, preferably in a live chat or online support environment.
- **Technical Skills**: Proficient in using live chat software and customer relationship management (CRM) tools. Basic understanding of online retail operations is a plus.
- **Personality Traits**:
- Resourceful: Ability to find creative solutions to meet customer needs.
- Motivated: A self-starter who is driven to achieve and help others.
- **Soft Skills**:
- Adaptability: Ability to thrive in a fast-paced and dynamic environment, adjusting to changing situations and customer needs.
- Research: Strong research skills to find solutions and information quickly, ensuring customer inquiries are addressed accurately.
### **Benefits:**
- **Visa Sponsorship**: Eligible candidates may receive visa sponsorship to work with us.
- **Dental Insurance**: Comprehensive dental benefits to support your health and well-being.
- **Travel & Spending Expenses**: Coverage for travel expenses as necessary for team collaborations and training sessions.
### **Working Environment:**
At Pushkart.ph, we foster a global collaborative work environment where ideas and solutions are shared beyond borders. Our team is dedicated to creating a supportive atmosphere that encourages professional growth and development.
### **Application Process:**
To apply for the Live Chat Representative position, please submit your resume and cover letter via our careers page by **October 6, 2024**. We are excited to hear from you!
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**Equal Opportunity Statement:**
Pushkart.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
