Live Chat Officer

Job Description:

PearlPay is seeking a part-time Live Chat Officer to join our team in Davao City, Philippines. As a Live Chat Officer, you will be responsible for providing excellent customer service and support through our live chat platform. This role requires a high level of resilience and independence, as well as strong communication and persuasion skills.

Responsibilities:
- Respond to customer inquiries and provide support through live chat
- Resolve customer issues and complaints in a timely and professional manner
- Identify and escalate priority issues to the appropriate team members
- Proactively engage with customers to promote products and services
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure a seamless customer experience

Requirements:
- 4 years of experience in customer service or a related field
- Resilient and independent personality traits
- Strong communication and persuasion skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in using live chat software and other customer service tools
- Excellent problem-solving skills and attention to detail

Benefits:
- Disability insurance
- Free food
- Parental leave

Working Environment:
At PearlPay, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive workplace where all employees can thrive and grow.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
PearlPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.