**Job Title: Live Chat Officer**
**Company: Taxumo**
**Location: Davao City, Davao, PH**
**Job Type: Full-time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Application Deadline: ******** **
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### **Job Description**
Taxumo is seeking a dedicated and enthusiastic **Live Chat Officer** to join our dynamic customer support team in Davao City. The ideal candidate will be responsible for providing exceptional support to our clients through live chat, addressing inquiries, resolving issues, and guiding users through our services, all while maintaining our reputation for excellent customer service.
This entry-level position offers the opportunity to develop your professional skills in a supportive environment that emphasizes personal growth and teamwork. If you are confident, reliable, and possess strong interpersonal skills, we encourage you to apply!
### **Key Responsibilities**
- **Customer Engagement**: Respond promptly to customer inquiries through live chat, ensuring an exceptional customer experience by providing timely and accurate information regarding Taxumo's products and services.
- **Issue Resolution**: Identify customer needs and provide solutions by troubleshooting technical issues, guiding customers through account setup or issues, and resolving any problems efficiently.
- **Documentation**: Accurately document customer interactions in our system and inform relevant departments of recurring issues or feedback from customers to help improve service delivery.
- **Continuous Learning**: Stay up to date on Taxumo's features, updates, and policies, continuously enhancing your knowledge to effectively assist customers and promote the company's services.
- **Team Collaboration**: Work closely with team members and other departments to ensure consistent customer support and escalate urgent issues as needed.
- **Performance Metrics**: Meet established performance metrics and KPIs, including response times, customer satisfaction ratings, and resolution rates.
- **Feedback and Suggestions**: Provide constructive feedback on systems and procedures to contribute to process improvements and enhance customer service.
### **Requirements**
- **Education**: A Bachelor's degree or equivalent experience preferred.
- **Experience**: At least 1 year of experience in a customer service role, preferably involving live chat support.
- **Technical Skills**: Proficient in using chat software, familiarity with CRM tools, and solid understanding of computer systems and applications.
- **Personality Traits**:
- **Confident**: Ability to communicate effectively and reassure customers, even in challenging situations.
- **Reliable**: Dependability in managing tasks, following through on commitments, and contributing to team goals.
- **Soft Skills**:
- **Adaptability**: Ability to quickly adjust to changes in policies, procedures, and customer interactions, while maintaining a positive attitude.
- **Presentation**: Strong verbal and written communication skills to clearly articulate information and foster understanding.
### **Benefits**
- **Disability Insurance**: Comprehensive coverage to provide security and peace of mind.
- **Medical Coverage**: Access to medical facilities ensuring employee health and wellness.
- **Travel & Spending Expenses**: Compensation for travel and operational expenses related to work responsibilities.
### **Working Environment**
At Taxumo, we prioritize supporting our employees in their personal and professional development. We foster a collaborative and inclusive culture, encouraging team members to contribute ideas and share knowledge.
### **Equal Opportunity Statement**
Taxumo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of gender, age, race, religion, sexual orientation, disability, or any other characteristic protected by applicable law.
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**If you possess the required qualifications and are eager to start a fulfilling career with Taxumo, we invite you to submit your application by October 4, 2024. Join us in shaping the future of tax solutions in the Philippines!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
