**Job Title: Live Chat Associate - Work From Home**
**Company: ChatGenie**
**Location: Antipolo, Calabarzon, PH**
**Job Type: Part-Time**
**Seniority Level: Associate**
**Years of Experience: 2**
**Application Deadline: September 28, 2024**
**Company Overview:**
ChatGenie is a leading provider of innovative chat solutions, dedicated to enhancing customer engagement through top-notch support and communication. As a part of our dynamic team, you will play a vital role in ensuring our clients receive superior service while fostering positive relationships with customers and colleagues alike.
**Job Summary:**
We are seeking a passionate and energetic Live Chat Associate to join our remote team! The ideal candidate will have excellent communication skills and a talent for building rapport with customers through live chat interactions. You will be responsible for engaging with customers, addressing their inquiries, and providing them with exceptional service to ensure a seamless experience.
**Key Responsibilities:**
- **Customer Engagement:** Interact with customers via live chat, responding promptly and effectively to inquiries, issues, and requests while maintaining a friendly and professional demeanor.
- **Information Dissemination:** Provide customers with accurate information about products, services, promotions, and company policies, ensuring they are well-informed and satisfied.
- **Problem-Solving:** Utilize strong critical thinking skills to troubleshoot and resolve customer issues efficiently, identifying the best solutions to enhance customer satisfaction.
- **Relationship Building:** Develop and maintain strong relationships with colleagues, clients, and partners, fostering teamwork and collaboration in a remote environment.
- **Feedback Collection:** Gather customer feedback and insights during chat interactions, relaying valuable information to the appropriate team for continuous improvement.
- **Performance Metrics:** Meet or exceed individual and team performance goals, including customer satisfaction ratings and response times.
- **Content Creation:** Utilize creativity to develop engaging and informative responses, creating a welcoming atmosphere for customers during their interactions.
- **Training and Development:** Participate in training sessions and ongoing learning to stay updated on product knowledge, industry trends, and customer service best practices.
**Requirements:**
- **Experience:** A minimum of 2 years of experience in customer service, preferably in a live chat or similar role.
- **Education:** High school diploma or equivalent; additional qualifications in communication or customer service is a plus.
- **Communication Skills:** Exceptional written communication skills, with the ability to articulate thoughts clearly and concisely while maintaining an engaging tone.
- **Technical Proficiency:** Proficient with live chat software, CRM tools, and basic computer skills; familiarity with online communication platforms is advantageous.
- **Personality Traits:** Must be passionate about customer service and energetic in helping customers; ability to work independently and stay organized.
- **Soft Skills:** Strong creativity and critical thinking abilities; adept at managing conflict and diffusing tense situations in a calm and collected manner.
- **Availability:** Willingness to work flexible hours, including nights and weekends, as required.
**Benefits:**
- Paid Time Off (PTO)
- Free accommodation for remote workers
- Complimentary gym membership to promote physical health and well-being
**Working Environment:**
Join a collaborative and supportive team that values building strong relationships with colleagues, clients, and partners. Our work-from-home culture emphasizes respect, communication, and mutual support, allowing you to thrive professionally and personally.
**Equal Opportunity Statement:**
ChatGenie is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives, and we strive to foster a workplace that reflects the diverse communities we serve.
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If you're ready to make a meaningful impact in customer service and want to be part of a team that values creativity and collaboration, we invite you to apply for the Live Chat Associate position at ChatGenie today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.