Live Chat Associate - Remote Work

Job Description:

Qwikwire is seeking a reliable and hardworking Live Chat Associate to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Live Chat Associate, you will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities:
- Respond to customer inquiries and provide support through live chat
- Assist customers with account-related issues, billing inquiries, and technical support
- Troubleshoot and resolve customer issues in a timely and professional manner
- Escalate complex issues to the appropriate department for further assistance
- Maintain a positive and professional attitude while interacting with customers
- Meet or exceed performance metrics related to response times, resolution rates, and customer satisfaction

Requirements:
- Minimum of 3 years of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong emotional intelligence and the ability to empathize with customers
- Ability to work independently and manage time effectively
- Proficiency in using live chat software and other customer service tools
- High school diploma or equivalent required

Personality Traits:
- Reliable: Dependable and trustworthy in fulfilling job responsibilities
- Hardworking: Willing to put in the effort to achieve goals and deliver exceptional service

Soft Skills:
- Communication: Ability to effectively communicate with customers and colleagues
- Emotional Intelligence: Understanding and managing emotions to build positive relationships

Benefits:
- Free food provided during work hours
- Employee discounts on company products and services
- Parental leave for eligible employees

Working Environment:
At Qwikwire, we prioritize work-life balance and employee well-being. We strive to create a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply:
Please submit your application by September 10, 2024.

Equal Opportunity Statement:
Qwikwire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.