Lead Functional Systems Analyst (Websphere / Iis / Apache Tomcat)

Monitor productiontickets assigned to Medical Care Management production incident queues
Participate in standup meetings to prioritize and triaging production incident tickets
Ensure timely and accurate resolution of production issues
Ensure resolution of all assigned tickets/issues as well as communicate to internal and external stakeholders
Work with clients to help them understand issues, root cause, preventive measures, and long-term solution and improvements
Provide support to development team and testing team for any question they have with respect to the story/requirements
Perform Run the Business activities, and analyze Medical Care Management production issues
Serve as an IT/engineering resource for the development, SIT and UAT teams for any question they have regarding environments or application deployments, DevOPs activities, and environment planning
Provide patching and systems upgrade support, such as database patches and upgrades, operating system patches and upgrades, and application releases and bug fixes, monitoring day-today processes, timely fixing production problems encountered, performing data fixes, executing Daily/Weekly/Monthly/Quarterly/Yearly batch processes and troubleshooting issues for business users
Keep system knowledgebase and runbooks up to date, and Barometric IT database information accurate and up to date
Perform research and analysis required from system audit activities
Performing regular review of existing processes for performance improvement opportunities
BA/BS ininformation systems or related field; 10 or more years related experience; or any combination of education and experience, which would provide an equivalent background
Expertise in working with at least 2 of these technologies: WebSphere, Internet Information Services (IIS), Apache Tomcat
Expertise in working with at least 2 of these database technologies: IBM DB2, Oracle, MS SQL
Expertise in working with at least 2 of these server technologies: Unix, Linux, Windows
Innovative and strategic thinking, attention to detail and organizational skills are required
Experience with MS Office tools used for creating documents, presentations, spreadsheets,
pivot tables, data stores;
Willing to work at BGC Taguig in shifting schedules