JOB SUMMARY
The position is primarily responsible of the following functional areas;
Carpark Operational TransactionsReports and Documents Preparation and SubmissionStaff ManagementSpot AuditCustomer Service Management JOB SPECIFICS
Carpark Operational Transaction
Ensure and Maintain smooth operational transactions of all assigned carparkEnsure and Monitor strict compliance of all Local Operating ProceduresConduct carpark inspection regularlyConduct Sales/Report Reading per carpark assignment
Reports and Documents Preparation and Submission
Ensure accurate, complete, and on-time submission of all carpark reportSales ReportSummary of Revenue with Deposit SlipHourly Accountability SummaryParking Maintenance Report (PMR)Communication Logbook (PEPSO Format)Status ReportScanned Copy of Signed Schedule of employeesCard & Car InventoryText Sales & Status of CarparkIncident Report with Complete AttachmentBIR ReportDTR and OT Summary per cut-off (1st - 15th) (16th - 30th/31st) - KRA PCF ReplenishmentEnsure and maintain an updated carpark logbook.
Staff Management
Ensure effective supervision through clear directions and setting quality expectations to all handled employee
Maintain open communication and coordination with employeesEnsure complete manpower plantilla of all assigned carparkEnsure and maintain strict compliance with standard grooming and self-presentation of all site employeesMonitor strictly attendance and punctuality of all site employeesEvaluate site employees' performance regularlyReport immediately to the Operations Supervisor and HRAD in charge the following:Attrition of Site EmployeesResignation/ ReplacementAWOL/ Abandunment of WorkPerformance and Work Behavior/Attitude of site employees.Employees/Carpark Incident ReportsAssist trainees during their training period. Strictly observe and evaluate their performance.Ensure strict compliance in conducting in and out body frisking and tickler declaration inspectionStrategic scheduling of all employees in the site considering approved leave, request schedule and pre-approved OT.Ensure implementation of cashier's break time (CR break or Lunch break). Schedule a break time reliever.
if there is no available reliever LC will be the reliever.
Spot Audit
Conduct Spot Audit regularlyCarpark Cash HandlingReceiving of payment and issuance of receipt procedureMoney Neatness and safekeeping of carpark sales.Endorsement/ turn-over and acknowledgement of funds proceduresCard and Ticket Inventory (loss or tampered receipts)HAR/HAS Report versus actual Sales DepositCarpark Cleanliness and OrderlinessEnsure cleanliness of the carpark booth and vicinity. Observe strictly NO Obstruction or garbage in the carparkReport immediately deteriorated tarpaulins and signages and not functioning fixed assets.Employee grooming and Self PresentationEnsure complete uniform and good-looking employees.Site office and carpark suppliesEnsure complete and adequate carpark supplies. Request and receive supplies at the head office.
Customer Service Management
Ensure and maintain quality customer service execution of all employees.Quality Customer Greetings during entrance and exit of the parkerGenuine Smile every customer encounterRespectful approach to customers.Attend customer complaints and resolve issues immediately. Document all incidents and inform OS immediately.