JOB SUMMARY
The position is primarily responsible of the following functional areas;
- Carpark Operational Transactions
- Reports and Documents Preparation and Submission
- Staff Management
- Spot Audit
- Customer Service Management
JOB SPECIFICS
Carpark Operational Transaction
- Ensure and Maintain smooth operational transactions of all assigned carpark
- Ensure and Monitor strict compliance of all Local Operating Procedures
- Conduct carpark inspection regularly
- Conduct Sales/Report Reading per carpark assignment
Reports and Documents Preparation and Submission
- Ensure accurate, complete, and on-time submission of all carpark report
- Sales Report
- Summary of Revenue with Deposit Slip
- Hourly Accountability Summary
- Parking Maintenance Report (PMR)
- Communication Logbook (PEPSO Format)
- Status Report
- Scanned Copy of Signed Schedule of employees
- Card & Car Inventory
- Text Sales & Status of Carpark
- Incident Report with Complete Attachment
- BIR Report
- DTR and OT Summary per cut-off (1st - 15th) (16th - 30th/31st)
- KRA
- PCF Replenishment
- Ensure and maintain an updated carpark logbook.
Staff Management
Ensure effective supervision through clear directions and setting quality expectations to all handled employee
- Maintain open communication and coordination with employees
- Ensure complete manpower plantilla of all assigned carpark
- Ensure and maintain strict compliance with standard grooming and self-presentation of all site employees
- Monitor strictly attendance and punctuality of all site employees
- Evaluate site employees' performance regularly
- Report immediately to the Operations Supervisor and HRAD in charge the following:
- Attrition of Site Employees
- Resignation/ Replacement
- AWOL/ Abandunment of Work
- Performance and Work Behavior/Attitude of site employees.
- Employees/Carpark Incident Reports
- Assist trainees during their training period. Strictly observe and evaluate their performance.
- Ensure strict compliance in conducting in and out body frisking and tickler declaration inspection
- Strategic scheduling of all employees in the site considering approved leave, request schedule and pre-approved OT.
- Ensure implementation of cashier's break time (CR break or Lunch break). Schedule a break time reliever.
if there is no available reliever LC will be the reliever.
Spot Audit
- Conduct Spot Audit regularly
- Carpark Cash Handling
- Receiving of payment and issuance of receipt procedure
- Money Neatness and safekeeping of carpark sales.
- Endorsement/ turn-over and acknowledgement of funds procedures
- Card and Ticket Inventory (loss or tampered receipts)
- HAR/HAS Report versus actual Sales Deposit
- Carpark Cleanliness and Orderliness
- Ensure cleanliness of the carpark booth and vicinity. Observe strictly NO Obstruction or garbage in the carpark
- Report immediately deteriorated tarpaulins and signages and not functioning fixed assets.
- Employee grooming and Self Presentation
- Ensure complete uniform and good-looking employees.
- Site office and carpark supplies
- Ensure complete and adequate carpark supplies. Request and receive supplies at the head office.
Customer Service Management
- Ensure and maintain quality customer service execution of all employees.
- Quality Customer Greetings during entrance and exit of the parker
- Genuine Smile every customer encounter
- Respectful approach to customers.
- Attend customer complaints and resolve issues immediately. Document all incidents and inform OS immediately.