1. Engage with potential customers through outbound calls to provide information about internet service providers (ISPs) and their offerings.
2. Perform lead generation activities by identifying prospects and qualifying them for ISP services.
3. Conduct needs analysis to understand customer requirements and recommend appropriate ISP packages.
4. Handle customer inquiries, complaints, and feedback professionally and effectively.
5. Maintain accurate records of customer interactions and update the database with relevant information.
6. Meet or exceed daily and monthly call and sales targets to drive company growth.
7. Collaborate with the sales team to share insights and strategies for improving engagement and conversion rates.
8. Stay updated on ISP products, promotions, and industry trends to provide accurate information to customers.
9. Provide exceptional customer service to ensure a positive experience and build long-term customer relationships.
1. Previous experience in a sales or customer service role, preferably in the telecommunications or ISP industry.
2. Excellent verbal communication skills with a friendly and persuasive approach.
3. Strong listening skills and the ability to understand and address customer needs effectively.
4. Proficient in using CRM software and other communication tools to manage interactions.
5. Goal-oriented with a proven track record of meeting or exceeding sales targets.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Detail-oriented with strong organizational skills to manage multiple customer accounts.
8. Flexibility to adapt to changing priorities and work schedules as required.
Education: 1. High school diploma or equivalent is required; a degree in business, marketing, or related field is a plus.
Working Conditions: 1. This position may involve working in an office environment or remotely, requiring strong self-discipline and time management skills.
2. May require working in shifts, including evenings and weekends, to accommodate customer availability.