Incident Manager

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science fieldMust have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non NegoMust have experience with Major and Minor Incidents - Non NegoKnow and has a background in P1 and P2 - Non NegoCritical incident debriefs - Non NegoStrong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction.A solid understanding of the ITIL Incident & Change Management process - Non NegoExperience and knowledge of change management principles, methodologies and toolsWillingness to render rotating shifts and should have no preference to schedule - Non NegoPossesses strong attention to detail, leadership, problem solving and analytical skillsHigh level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality managementResponds adequately to inquiries and complaintsManaged multiple high priority initiatives in a fast paced, highly technical environmentExperienced with any ticketing system, but experience in CASD ticketing tool is a plusAble to develop and provide SLA's and KPI'sITIL Certification is a plus.Must be amenable to work in a shifting schedule at Alabang