Ibm Askhr Advisor - Japanese Bilingual

Supports Global IBMers through answering questions and transaction via tickets, video calls and chat. Additional channels will also be included as the organization requires it. Receive inbound tickets and chat requests from customers and answer questions, requests and obtain full understanding of what information is being requested. Educate employees on policies and processes.Document all tickets, video calls, and chat requests with regarding employee's inquiries accurately using the organizations' tools. Provide outstanding customer service on every ticket, video calls or chat requests.Ensure accurate and timely ticket and request resolution. Understand and execute the team's Key Performance Metrics/Service Level of Agreements. Performs other tasks as required such as but not limited to the following :Lead process training for his/her teamCoordinate with the process teams on process clarification or case follow upWork with his/her team/Manager/support team on process improvements/update, participate on projectsHandle more than one process, including processes of other geographies or regions as part of cross-training. Communicate clearly and effectively with colleagues