Position Summary
Responsible for receiving, verifying, inputting and processing information triggered by system and assigned by supervising manager and/or stakeholders based on agreed and communicated process guidelines. Performs routine activities following process workflows on employee life cycle and responds to ad hoc queries coming from employees and counterparts from wider People function.
Duties and Accountabilities
To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements are representative of knowledge, skill and ability required for the role.
• Manages end to end HR processes following standard processes and system of records
• Respond to employee queries using necessary research into published knowledge articles and to advance inquiries that are complex or have individual focus to next level of HR support (Tier 2) or identified SME.
• Analyze, categorize and log the received inquiries according to defined procedures to respond to employee queries adhering to the agreed Service Level Agreement
• Help championing specific initiatives to drive self service capabilities and proper use of available resources of knowledge-based articles in the HR Portal.
• Provide administrative support for HR for HR services all through the employee life cycle – onboarding to offboarding, and support to HR Center of Expertise around benefits, learning and development, recruitment, hr compliance, etc.
Qualifications
• Bachelor's/College Degree
• Minimum of 1-year general administrative experience
• Customer Service skills required for the position
• Excellent communication skills – written and verbal – and ability to work at all levels
• Working knowledge of ServiceNow, Workday and Microsoft Office tools (Outlook, Excel, PowerPoint, and Word)
• Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up
Essential Job Requirements
• 1 year of HR Administration work experience gained from working in an HR environment
• 1 year of BPO / HR Shared Services work experience in either HR Operations and HR Systems role, from a multinational, blue-chip, professional, or financial services organization
• Demonstrated ability to learn new functional concepts quickly and work with minimal supervision
• Demonstrated ability to handle and maintain confidential and sensitive information
• Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks