Hr And Operations Manager

Key Needs

201 file compliance and management

Client Management - you will be representing the company to international client, you need strong communication both written and verbal

Creating and maintaining a monthly calendar of duties, holding yourself and your direct reports to the timeline

Knowledge of building company infrastructure – including SOPs and ability to integrate new software to manage growth

Payroll, tracking OT, leave credits

Software maintenance – Click-Up, JobAdder, Excel Databases

Creating and managing additional company databases to enhance internal operations

Covering shifts (this may mean aligning to US daytime hours)

Working with Accounting and Legal

Experience in recruiting candidates and utilizing JobAdder to track applicants

Onboarding new staff / New hire orientation

Managing internal staff that report to you; properly assigning them tasks and holding them accountable to deadlines

BPO experience, managing staff as they report to different clients and have varied issues

Monitor adherence to internal policies and legal standards

Deal with grievances and violations invoking disciplinary action when required.
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