Helpdesk Technician

Offensive Security (OffSec) is the world's most trusted provider of cyber security training and certification.

Our rigorous training programs are industry-standard and our certified alumni highly sought-after.

We help businesses, government, and educational institutions become more secure.

We help individuals enter or advance their careers in cyber security.

Built upon the belief that the only way to achieve sound defensive security is to take an offensive approach, we help people develop the Try Harder mindset with hands-on, real-world like labs, and equip them with the skills to succeed in tackling the challenges of cyber security in everyday life and work.

Our mission is to empower the world to fight cyber threats by inspiring the Try Harder mindset.

HELP DESK TECHNICIAN

Duties and responsibilities

Deploys and sets up new machines and users

Provide troubleshooting and debugging for our

core internal systemsProvide troubleshooting for certain external client issues

Responsible for assisting with account set up and termination for all Cebu based employees

Assist with hardware and software license inventory control

Maintains and supports strict security and access procedures in place for users and machines

Facilitates troubleshooting and escalation with vendors as needed

Monitors logs for employee compliance of IT policies and access and reports any concerns to management

Maintains local server and related hardware

Other duties as needed

Qualifications

BS Degree of Computer Science or Information Technology or related field

At least 2 years prior experience providing user support and IT related troubleshooting in an office environment.

Windows 10 troubleshooting

Experience working with servers, network, switch, and various machine set up and cabling

GSuite troubleshooting experience

LAN and WAN troubleshooting

VPN experience

Experience supporting and maintaining ?home grown? software solutions

Off hours and weekend support

Experience with scripting and automation is a plus

Certifications relevant to the job responsibilities is a plus

MacOS troubleshooting is a Plus