Our client is one of the leading, trusted, and innovative Digital Banks in the country.
The Role: The Head of Transformation is responsible for managing and leading innovative, lean, and compliant to-be processes of the Operations Department in accordance with the bank's established policies, procedures, and prescribed service standards.
Level: Senior Manager - VP
Responsibilities: Attain lean and efficient structure through automation and process re-engineering.Recommending innovative, lean, and compliant to-be processes.Facilitate the implementation of to-be processes with clear desired performance metrics for re-engineered processes.Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.Ensure adherence to service level agreements and established procedures.Develop organizational effectiveness in collaboration with cross-functional teams to provide process design capabilities, tools, frameworks, and training for identified departments within the bank.Support business initiatives through active engagement with both internal and external stakeholders.Manage numerous, complex projects requiring high-level capabilities.Retain and develop talent through training and succession planning.Management: Supports the CEO and senior stakeholders to achieve the bank's overall business and strategic objectives.Responsible for creating the department/unit/team's vision, culture, and performance standards as well as overseeing its adoption at all levels of the department/unit/team.Build teams with a shared purpose of attracting, developing, engaging, and retaining employees allowing them to realize their full potential and the organization to meet its current business needs and prepare for future needs.Role model and drive activities to encourage and build the desired organizational culture, values, and reputation with all employees, customers, and regulatory/officials.Leads the team in delivering high-quality service within a culture of customer service and continuous improvement.Ensures suitable metrics are in place to measure the performance and progress of the business and employees.Establish KPIs/KRIs and review overall performance against targets. Assess effectiveness of strategies and make necessary adjustments as needed.Build and sustain capabilities to achieve both people and organization objectives.Ensure leadership and business continuity in all key/critical positions in the organization by actively developing identified potential successors.Qualifications: 8+ years of experience leading Business Excellence Process or Transformation projects in the Banking Industry (Digital/Consumer Banking).At least 5+ years in a management role, with experience working with cross-functional teams for transformation or change management projects.Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices is a plus.Demonstrated leadership ability with excellent interpersonal and communication skills.Work Setup: Setup: Hybrid (3X onsite per week)
Location: BGC, Taguig PH
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