Global HR Services Manager - Contingent Worker Operations (EMEA Shift) Job Description The Role Performance Objectives:
Client:
Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics. GHRS serving as the primary point of contact for the contingent worker process. Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues Identify processes which can be improved and drive change along with detailed plan Conduct regular performance review and feedback loops with key stakeholders
People:
Oversee adherence to defined processes in GHRS. Lead process efficiency, monitoring of workload and the implementation of the improvement projects. Identify the potential for better team efficiencies and agree with the leader on their implementation. Ensuring team is cross skilled for all processes managed. Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work environment. Timely recognition to high performers within the team & keeping the motivation levels to grow and learn
Financial and Key Performance Indicators:
Support optimization of HR operational costs by streamlining processes and leveraging technology solutions Ensure seamless integration of new vendors into the Managed Service Provider framework. Provide enhanced oversight to ensure meticulous adherence to all processes, thereby upholding stringentpliance standards such as SOX and IR35
Operational Excellence and Innovation:
Lead or support a technology or process improvement/adoption initiative in country/region/global which translated into processing time savings, increased quality and/or high customer satisfaction Qualifications The Requirements: Strong experience in an HR Shared Services Centre specifically on Contingent Worker Operations or Contractor Management is preferred 3-6 years people management experience is required Bachelor's degree Strong leadership skills Strong written and verbalmunication skills Ability to plan and prioritize workload Ability to use own initiative but work under instruction as required Ability to work as part of a team and alone with a 'can do' attitude Maintain good working relationships with colleagues across the organization. Ability to provide a high standards of customer care Methodical and organized approach Quick Learner and self-motivated Flexible and Adaptable to Changes Working knowledge of Excel and Word will be preferred Willing to be assigned on EMEA shift Open to hybrid work setup WTW is an Equal Opportunity Employer Job ID ********