General Manager Mortgage Operations With A Leading Bpo

Details of the offer

About the role

We're looking for an experienced General Manager to lead our Mortgage Operations team in our expanding BPO business in Manila. As General Manager, the person will be responsible for overseeing the end-to-end mortgage operations, ensuring efficient and effective service delivery to the clients. This full-time role offers the opportunity to work in modern offices in the heart of Manila.
Responsibilities Manage and lead a team of mortgage operations professionals to deliver high-quality services to clients.Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction.Oversee the daily operations, including workflow management, resource planning, and performance monitoring.Drive continuous process improvements and implement best practices across the mortgage operations function.Collaborate with cross-functional teams to identify and resolve operational issues.Analyse key metrics and data to make informed decisions and recommend innovative solutions.Ensure compliance with relevant industry regulations and internal policies.Foster a positive, engaging, and performance-driven work culture.Requirements & Qualifications Minimum 3 years of experience in mortgage operations with more than 5 years of experience in financial services within the BPO industry.CX, WFM, and capacity planning understanding is a must.Strong understanding of mortgage operations workflows, systems, and best practices.Proven track record of delivering operational excellence and driving continuous improvement.Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.Exceptional leadership and people management skills, with the ability to motivate and develop a team.Excellent communication and stakeholder management skills.Familiarity with relevant industry regulations and compliance requirements.
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Nominal Salary: To be agreed

Source: Grabsjobs_Co

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