Executive Capability Development / Trainer

Details of the offer

CORE RESPONSIBILITIESTrain new hires or existing employees in a class-room based set-up on Contactcentre work and basics for a US Healthcare client.Conduct multiple trainings for new hires and manage nesting/on-the-job-trainingalong with certification process and collaboration with operations.Maintain the training effectiveness above the required threshold by holdingstrong governance process in training. Ability to read through various standard operating procedures and communicatethe extracts to the trainees clearly.Identify gaps between internal process and customers' expectations to helpbusiness produce the desired outcome.Liaison with QA to calibrate process knowledge and other departments of thebusiness as required.Conduct workshops for project team members on recent update and UShealthcare industry trends.Perform user acceptance testing for any new process rollouts / automation in theprogram.


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Wfm Workforce Planner/Real Time Analyst/Scheduler - Pioneer Team

Showcase your talents. Create your success story with us! We are looking for an awesome and talented Workforce Management professionals for our growing #hap...


Iopex Technologies Philippines - Taguig - National Capital Region

Published 20 days ago

Trainer/Training Specialist

Primary Duties and Responsibilities: • Ensure that training and assessments happen as per statutory requirements. • Give feedback and coach trainees on key j...


Recruiterph - National Capital Region

Published 19 days ago

Operational Trainer - Makati City

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will di...


Unitedhealth Group - National Capital Region

Published 20 days ago

Certification Trainer

Our people are  ambitious and humble , believing in what they do and convinced that our purpose is  shaping a world of trust . With  responsibility  and  ope...


Bureau Veritas Group - National Capital Region

Published 20 days ago

Built at: 2024-11-25T01:18:37.820Z