Everyday Online Banking Account - Csbb - Nonvoice & Voice

Overview:
We are seeking dedicated and enthusiastic candidates to join our Everyday Banking Account CSBB team. As a Customer Service Representative, you will be crucial in providing excellent customer service, assisting clients with their banking needs, and ensuring a positive customer experience.

Responsibilities:
• Respond to customer inquiries regarding everyday banking services via phone, email, and chat.
• Assist customers with account information, transactions, and troubleshooting.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to improve service quality and customer satisfaction.

Qualifications:
• 2nd-year College Undergraduate with no back subjects.
• At least 6 months of BPO experience.
• Candidates with at least 1-year BPO financial service experience are a plus.
• Amenable to work onsite (office-based).
• Good communication skills.
• Can attend an onsite interview at our main office in Pasig.

If you are passionate about delivering exceptional customer service and meet the abovementioned qualifications, we encourage you to apply and be part of our dynamic team.