Duties & Responsibilities:
1. Oversee the day-to-day operations of the bar, ensuring efficient and smooth service delivery.
2. Ensure the bar is stocked adequately with beverages, ingredients, and supplies.
3. Monitor bar opening and closing procedures and ensure all health and safety protocols are followed.
4. Supervise and support bar staff, including bartenders, servers, and support staff.
5. Conduct staff briefings before each shift, outlining service standards and any special instructions.
6. Assist in staff scheduling, ensuring adequate coverage during peak hours.
7. Provide on-the-job training, coaching, and performance feedback to staff.
8. Ensure that all guests receive a high standard of service and have a positive experience.
9. Resolve any customer complaints or issues in a professional and timely manner.
10. Monitor the atmosphere and ensure that the environment remains welcoming and conducive to customer enjoyment.
11. Ensure compliance with local laws and regulations, including alcohol service, health, and safety standards.
12. Conduct regular inspections to maintain cleanliness and organization in the bar area.
13. Monitor adherence to responsible alcohol service policies.
14. Oversee cash handling procedures, including opening and closing cash registers, preparing cash deposits, and reconciling sales.
15. Assist in managing stock levels, ordering supplies, and maintaining inventory control.
16. Monitor sales performance and provide input on ways to increase profitability.
17. Handle emergencies, including customer incidents, equipment failures, or security issues.
18. Make decisions regarding staffing, service flow, and customer management to maintain operational efficiency.
19. Prepare daily or weekly reports on sales, customer feedback, and operational issues.
20. Report any maintenance issues or bar-related concerns to senior management.
Qualifications, Skills and Experience:
1. A Bachelor's degree or equivalent is required.
Previous experience in a supervisory or management role in a bar or hospitality environment.
2. Strong leadership and team management abilities.
3. Excellent customer service and conflict resolution skills.
4. Knowledge of inventory control, cash handling, and stock management.
5. Familiarity with health and safety regulations in the hospitality industry.
6. Ability to work in a fast-paced environment and handle high-pressure situations.
7. Flexibility to work evenings, weekends, and holidays as required.