Director of Operations ?110-120K [Monthly] On-site - Pampanga Full-time 5-10 Yrs Exp Bachelor
Job Description Job Title: Director of Operations
Location: Angeles City (Healthscope Services Office, Nepo2 Center)
Job Type: Full-time
About Us: We are a remote staffing provider to US-based healthcare companies operating in the Philippines for over 13 years. Our client is a leading durable Medical Equipment (DME) provider specializing in sleep apnea solutions. Their commitment to patient care and operational excellence has made them a trusted name in the industry. Our client is building out a new team expected to number over 1,000 employees over the next two years and is looking for a talented and experienced Director of Operations to build the team, oversee their back-office functions and ensure smooth, compliant, and efficient operations.
As the Operations Manager, you will build, train, lead and manage our client's back-office Philippines based operations, particularly focusing on patient intake, insurance approvals, and document auditing to prevent billing issues. You will lead a team based in Angeles City (Nepo2 Center) Philippines, working during US business hours, and will be expected to have an in-depth knowledge of Brightree software.
Responsibilities Oversee all back-office operations, ensuring seamless workflow from patient intake to insurance approvals and audit. Lead, train, and build a high-performing team responsible for back-office functions, ensuring compliance and accuracy in all tasks. Conduct audits of patient documents and billing processes to prevent errors and maintain compliance with DME standards and regulations. Implement and monitor operational strategies to improve efficiency and productivity. Collaborate closely with the client's US-based team to ensure that the needs of the business are met during US working hours. Provide expert guidance on the use of Brightree software, ensuring that the team is proficient and the system is fully optimized for the client's needs. Requirements Bachelor's degree (or higher) preferably in business administration, healthcare management, or a related field. A minimum of 5 years of experience managing the full range of operations within the Philippines operations of a US-based DME company. Proven experience working with offshore back-office operations in the Philippines. Expert knowledge of Brightree software, with the ability to train staff and implement system improvements. Excellent verbal and written communication skills in English. Strong leadership and team-building skills, with experience training and managing remote teams. Detail-oriented, with the ability to audit documents and ensure compliance with insurance and billing regulations. Willingness to work night shifts to align with US business hours. Working Location 15th floor North Core, eNtec 2, Teresa Avenue Nepo Center Angeles City, Pampanga, 2009, Entec 2. Entec 2, Saint Joseph Street, Angeles, Pampanga, Philippines
Benefits Transportation Allowance, Medical Reimbursement Annual Appraisal 13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS Dental Insurance, HMO Office Parties Parking Space Professional Development Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave Posted on 02 October 2024
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