As our Digital Engagement Architect, you'll be the driving force behind our clients' online presence and community growth. You'll create captivating content, foster meaningful connections, and build loyal brand communities across various digital platforms.
Key Responsibilities
- Develop and implement comprehensive social media and community management strategies aligned with clients' brand voices and objectives.
- Create and curate engaging content for multiple social media platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok)
- Manage and grow online communities, fostering positive interactions and brand loyalty
- Moderate discussions, respond to inquiries, and address concerns in a timely and professional manner
- Organize and host virtual events, AMAs, and other community-building activities
- Collaborate with content creators, designers, and marketing teams to ensure cohesive campaigns and community initiatives
- Analyze social media and community metrics, providing actionable insights to improve engagement and growth
- Implement and optimize paid social media campaigns for community growth and engagement
- Stay up-to-date with platform changes, industry trends, and community management best practices
- Develop and maintain community guidelines and crisis management protocols
Qualification
- Experienced in social media management and community building (3+ years preferred)
- Proficient in using social media management tools, community platforms, and analytics dashboards
- Creative with excellent writing, visual storytelling, and interpersonal communication skills
- Empathetic and adept at handling diverse community interactions and conflict resolution
- Data-driven with the ability to interpret social and community metrics
- Knowledgeable about current social media trends and community management best practices
- Familiar with paid social advertising and community growth tactics
- Experience with community management platforms (e.g., Discourse, Circle, Facebook Groups) is a plus
Ready to Architect Digital Engagement?
If you're excited about crafting compelling content, nurturing vibrant communities, and driving social media success for our clients, we want to hear from you!
Apply now and show us how you can help us build thriving digital ecosystems.