Dayshift Account

Following up with customers to ensure issues are resolved
Market research: Conducting market research
Reporting: Reporting potential service or product bottlenecks to management
Communication equipment: Maintaining communication equipment and reporting problems
Quality results: Maintaining and improving quality results by adhering to standards and guidelines
New products and services: Informing customers about new products, services, and policies
Collaboration: Collaborating with other call center professionals to improve customer service