Data Entry Coordinators (Omni-channel) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary: Data Entry Coordinators report to a Service Center Supervisor who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels.
The ideal candidate is Detail Oriented, Customer-Centric, and Focused.
A Detail Oriented individual is thorough and effective with time management and organization skills. They ensure completeness and accuracy when customers' requests and concerns.
A Customer-Centric individual addresses Avanos customers in a respectful, friendly, and tactful manner. They are adept at listening to customers' needs, giving clear and concise responses, and, when necessary, delivering negative information in an empathetic and solution focused way.
A Focused individual will be able to independently prioritize their work, understand their key metrics, and execute their daily tasks efficiently. They will escalate issues and seek clarity whenever situations arise that are out of their scope or training level.
Responsibilities Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com) Combines data from both systems when account information is incomplete ·Prepares source data for computer entry by compiling and sorting information. Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader
for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. Purges files to eliminate duplication of data. Establishes entry priorities. Provide general data entry support across many teams on an ad-hoc basis Required: Education: High School Diploma or general education degree (GED) Job Experience: 0-2 Years of Relevant Work Experience Preferred: Basic Microsoft Suite Competency (Outlook, Word, Power Point) Previous SAP experience or other Order Management Systems a plus but not necessary Salesforce.com knowledge a plus but not necessary
