Customer Support Specialist

Job Description:

Insider is seeking a reliable and energetic Customer Support Specialist to join our team in Makati, NCR, PH on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities:
1. Provide exceptional customer support via phone, email, and chat channels.
2. Assist customers with product inquiries, technical issues, and account management.
3. Resolve customer complaints in a professional and timely manner.
4. Collaborate with other team members to ensure a seamless customer experience.
5. Identify and escalate priority issues to the appropriate department.
6. Maintain accurate records of customer interactions and transactions.
7. Stay up-to-date on product knowledge and company policies.

Requirements:
1. Reliable and energetic personality traits.
2. Strong persuasion and critical thinking skills.
3. Excellent communication and interpersonal abilities.
4. Ability to multitask and prioritize tasks effectively.
5. Proficiency in Microsoft Office and CRM software.
6. High school diploma or equivalent.
7. Must be able to work flexible hours, including evenings and weekends.

Benefits:
1. Vision insurance to support your eye health.
2. Travel & spending expenses for work-related activities.
3. Visa sponsorship for eligible candidates.

Working Environment:
At Insider, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to fostering a supportive and inclusive work environment where every team member has the opportunity to thrive.

Deadline to Apply:
Interested candidates should submit their applications by September 10, 2024.

Equal Opportunity Statement:
Insider is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.