Looking to take your career to the next level? Then this role is for you!Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Job Requirements:Minimum 5 years of previous experience in a customer support or customer service role, preferably in a retail or e-commerce environment.Strong problem-solving abilities and attention to detail.Proficiency in using CRM software and other customer support tools.Ability to manage multiple tasks and prioritize effectivelyStrong research skills and familiarity with online research tools and databases.Excellent written and verbal communication skills.Willing to work onsite in BGC 6am or 7am til afternoon. Core responsibilities:Customer Interaction: Handle customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information about products, orders, and services.Order Processing: Process customer orders, returns, and exchanges efficiently. Ensure accuracy in order entry and fulfillment.Issue Resolution: Address and resolve customer complaints and issues promptly. Escalate complex cases to the appropriate department or manager as necessary.Product Knowledge: Maintain up-to-date knowledge of Luxaroma products and services. Provide customers with detailed information and recommendations.CRM Management: Update and maintain customer records in the CRM system. Ensure all interactions are logged accurately and follow up on open cases.Feedback Collection: Gather customer feedback and insights. Report common issues and trends to the management team for continuous improvement.Support Documentation: Assist in the creation and updating of support documentation, FAQs, and knowledge base articles. This is an onsite position and the arrangement is that of an "Independent Contractor", the selected candidates must have their own laptop. They will also be accountable for handling their taxes and benefits independently. Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!