Customer Support Representative

Job Duties Must be able to handle a call volume of 100+ calls per day after training General knowledge of Windows based applications Must have strong verbal communication skills Must be able to think quickly and solve customer concerns Ability to operate independently with minimal supervision Must be detail-oriented and accurate Ability to multi-task and perform various duties Qualifications Excellent communication skills Minimum of 1 year experience in CSR with background in Retention, knowledge in Upsell/Cross, has background about subscription/membership Able to work on a permanent night shift Able to work onsite