TASQ Staffing Solutions is looking for two Account Managers (Customer Service Representative II) in Cebu.The Account Manager role is not a lead or a manager level role. Graduate of any Bachelor's degree (4-5 years course) we can also consider candidates who have completed at least 2 years of college with extensive account management/client relations experience.Must have at least 2 years operational, customer service, client relation/account management experience (voice experience)Strong account management/client relations experience is required.Excellent communication skillsExcellent client management/client relations skillsProficient in MS Office SuiteOpen to work onsite in Cebu Business Park, Cebu, PhilippinesOpen to graveyard scheduleCan start ASAPEssential Duties and Responsibilities: • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Reviews all major deliverables with clients (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met. • Oversees New Client Start Up Operations. • Ensures that client issues are dealt with in an efficient manner, informing the Director of Client Services any problems that may arise. • Oversees administration of each client contract according to the contract terms • Approves Change Orders and invoices, and is responsible for periodic payment collections. • Works closely with the project team to regularly update pertinent client data and maintain a continuous knowledge of set up and updates status in order to identify potential issues and/or opportunities within or related to any start up or database updated project. • Ensures that all Triage processes and procedures are followed and quality standards are met. • Pursues opportunities for account growth and new business, involving the DCR and VP of Sales as needed. • Communicates the client's goals and represent the client's interests to the team. • Provides regular communication that meets or exceeds client expectations. • Providers clients with an effective understanding of company capabilities and service, and communicates all triage offerings to the clients as appropriate. • Responsible for regular input in CRM on all account activity, including status and call reports on a weekly basis. • Oversee data warehouse training for key account contacts. • Oversee annual client retraining when appropriate. • Assist sales personnel with running reports using the data warehouse portal. • Present via conference call or in person annual performance results and outcomes in accordance with client tier level benefits and the triage client review process. • Prepare all necessary stewardship documents for service review to included performance and ROI. • Review all other essential account informational items (i.e. system profile review) for accuracy. • Ensure renewal terms for each account are properly processed and entered into the triage billing application.• Re-supply clients with training and marketing materials and custom forms as needed. Charge back the costs of those forms to clients as appropriateQualified applicants can expect a call within 24-72 business hours. A follow-up text and email will be sent for those who were unable to respond.
