**Job Title: Customer Success Associate**
**Company: Bench**
**Location: Makati, NCR, Philippines**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Description
Bench is seeking a motivated and confident Customer Success Associate to join our dynamic team in Makati. As part of our commitment to client satisfaction and support, you will play a crucial role in building lasting relationships with our customers, ensuring their success with our products and services. This entry-level position is ideal for recent graduates or individuals looking to kickstart their career in customer service.
#### Key Responsibilities:
1. **Customer Engagement:**
- Respond promptly to customer inquiries through various channels (email, chat, phone) and maintain a professional demeanor.
- Actively listen to customer needs and concerns, ensuring their issues are addressed effectively.
- Provide timely solutions and follow-ups on customer issues to enhance satisfaction and loyalty.
2. **Onboarding Assistance:**
- Assist new customers in navigating our products, including setting up their accounts and providing relevant tutorials.
- Deliver exceptional onboarding experiences to ensure clients can utilize our services effectively from the outset.
3. **Relationship Building:**
- Foster positive relationships with customers by regularly checking in and seeking feedback on their usage of our services.
- Identify opportunities to upsell or cross-sell Bench products to current customers in a consultative manner.
4. **Data Analysis and Reporting:**
- Collect, analyze, and interpret customer feedback to identify trends or potential issues and present findings to the management team.
- Maintain accurate records of customer interactions and transactions in our CRM system.
5. **Product Knowledge:**
- Develop a deep understanding of Bench products and services, staying up-to-date with new features and updates.
- Educate customers about product functionalities, industry best practices, and emerging trends that may benefit their business.
6. **Collaboration:**
- Work closely with the sales and technical support teams to ensure seamless communication and resolution of customer issues.
- Participate in team meetings and contribute ideas to enhance the overall customer experience.
7. **Continuous Learning:**
- Engage in ongoing professional development opportunities offered by Bench, including attending workshops and training sessions.
- Stay informed about industry trends to bring innovative customer success strategies into the workflow.
#### Requirements:
- **Education:** Bachelor's degree or equivalent practical experience is preferred but not mandatory.
- **Experience:** No prior experience required; however, enthusiasm for customer service is essential.
- **Personality Traits:**
- Confident in your ability to communicate clearly and effectively.
- Motivated to deliver exceptional customer service and develop lasting relationships.
- **Soft Skills:**
- Strong analytical and research skills to identify customer needs and propose effective solutions.
- Innovative mindset with the ability to think outside the box when addressing customer challenges.
- **Technical Skills:**
- Basic proficiency with digital communication tools (e.g., email, chat, CRM systems).
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
#### Benefits:
- Company equipment provided for remote work.
- Exciting travel opportunities for training or team-building activities.
- Free food at the office during working hours.
#### Working Environment:
At Bench, we foster a culture that encourages curiosity and questioning as a means to fuel innovation and growth. We believe that every idea counts, and we provide an inclusive atmosphere where all team members feel valued and empowered.
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### Equal Opportunity Statement
Bench is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by applicable law.
**Deadline to Apply:** ********
If you are excited about helping businesses succeed and ready to embark on a rewarding career in customer success, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
