Customer Success Agent

Responsibilities:

- Handle incoming and outgoing phone calls in a high-traffic call center setting.
- Effectively multitask, prioritize, and manage customer inquiries in a fast-paced, demanding environment.
- Communicate clearly and patiently with clients over the phone, addressing their concerns accurately.
- Provide informed responses to customer questions regarding billing, explain charges, and process payments as necessary.
- Ensure the confidentiality of sensitive company and customer information, adhering to established policies and procedures.
- Exhibit strong customer service skills and communicate efficiently with a diverse range of clients.

Qualifications:

- High School Diploma or equivalent required
- Prior experience in a call center setting is necessary
- At least 1 year of related work experience is preferred
- 1 year of experience in customer service is advantageous
- Familiarity with basic medical terminology is essential
- Ability to clearly articulate and interpret information both verbally and in writing
- Proficient in using computers, phone systems, and relevant software applications