Customer Service Staff (Automotive /Property

CUSTOMER SERVICE STAFF (AUTOMOTIVE / PROPERTY INSURANCE ACCOUNT

 

Duties and Responsibilities:
Answering phone calls into the office, forwarding them to the right Account Manager, or troubleshooting a simple question (billing, carrier question) ?
all coverage questions will be directed to the Account Manager

Assisting Commercial Team with Certificates

Taking payments for insureds

Creating new client profiles in the system

Handling our cancellation/past due billing (this will include logging into our carrier sites, pulling a list of policies in cancellation, then uploading that to an excel document, then reaching out to the

insureds to notify them of payment due, and then processing payments)Providing ID Cars for current clients purchasing/leasing new vehicles

Taking payments for insureds

Taking down new business information

Qualifications:
With at least 2 to 5 years of Customer Service experience for an Insurance Account (Property, Casualty, Home, Auto insurance)

Excellent verbal and written communication skills

Confident doing Inbound and Outbound calls

Well organized, keen on details, and able to multitask