Customer Service Representative(Telco Account)

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support.

Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packagesIdentifying and assessing customers' needs to achieve satisfactionEnsure all calls are logged in the system for proper monitoring and closureProvide appropriate solutions in a timely manner Requirements: Atleast Highschool Graduate(old curriculum)/ Senior Highschool GraduateMust have original copy of NBI Clearance before start dateHave atleast 6 months Call Center experience