Customer Service Representative (Ortigas- Hybrid)

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service.

Responsibilities

Assist customers by attending to their queries, concerns, and complaints through phone call
Project the company image by providing excellent customer service
Act as an interface between the customers and the company by attending to their queries, taking in product orders, and handling consumer complaints
Provide customers with accurate product information and even make sales in certain situations, such as encouraging customers to upgrade to better products
Other duties assigned by the immediate supervisor
Requirements

With at least a year of relevant experience in Customer Service
Has an excellent phone disposition, and excellent communication skills, both verbal and written
Enjoys customer interaction and takes the extra mile to engage customers
Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
Recruitment Process:

Initial Interview
Assessment
Final Interview
Job Offer