Customer Service Representative(Media&Entertainment)

Media & Entertainment
20,000 - 25,000 salary
Edsa Greenfield

Responsibilities:
- Answers phone calls and provides important information/ assistance to clients.
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries..
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.