Customer Service Representative

ABOUT YOU:

• College level or short course/vocational diploma or equivalent
• At least 1 year of relevant work experience in Customer Service or a similar field preferred.
• Experience in E-Commerce, Logistics, or BPO is a plus.
• Familiarity with CRM systems, SalesForce or Zendesk
• Excellent written and verbal communication skills.
• Excellent customer service and interpersonal skills
• Ability to handle multiple projects simultaneously and work under pressure.
• Knowledgeable in Microsoft Office and relevant software.
• Strong background in Logistics Operations or E-Commerce.
• Strong problem-analysis and resolution skills

ABOUT THE ROLE:

• Maintain a positive, empathetic, and professional attitude toward customers.
• Answer calls and emails based on customer inquiries.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with related departments as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Monitor delivery status, and update client information and transaction activity in the system.
• Process transactions in the system – Orders, forms, and applications.
• Identify issues to escalate to supervisors/team leaders.
• Complete call logs and reports.
• Verify customer information and instructions.