Customer Service Representative

The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will be on regular day shift but may eventually do shifting schedule.

Qualifications:
Candidate must possess at least a Bachelor's Degree on any related field
At least three (3) years working experience in a customer service role
Excellent communication skills (oral and written)
Computer literate (knowledgeable with MS Office applications, Google applications, email management, client systems)
Experience working with CRMs such as Salesforce or Zendesk preferred but not required
Ability to work well in a team environment
Strong sense of professionalism
Top performer is a plus
Impeccable attendance track record in former companies
Available ASAP