Customer Service Representative - Healthcare Accounts

Hi! We're currently looking for Customer Service Representatives with experience in handling Healthcare accounts.

Salary: up to 30,000 monthly salary + Benefits
Location: Alabang
Work Setup: 100% onsite, night shift, and shifting schedule

Customer Service Representative (Healthcare)
As a Customer Service Representative or CSR, you will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements and skills:
Minimum 1 year experience as a Customer Service Representative in handling healthcare account
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
At least 2 years in college