**Job Title:** Customer Service Associate - Remote Work
**Company:** Stylist in Pocket Technologies
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Experience Required:** 3 years
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**Company Overview:**
Stylist in Pocket Technologies is an innovative tech company specializing in providing personalized styling solutions to our customers. We are committed to enhancing our customer experience through exceptional service, creativity, and a collaborative work environment. We are seeking motivated professionals who are passionate about customer service and eager to contribute to our mission.
**Job Summary:**
As a Customer Service Associate at Stylist in Pocket Technologies, you will play a crucial role in delivering outstanding support to our customers. You will be the first point of contact for inquiries, concerns, and feedback, ensuring that each interaction reflects our dedication to superior service. Your responsibilities will include addressing customer questions, providing product and service information, resolving issues, and supporting various initiatives that enhance customer satisfaction.
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**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via various communication channels (email, chat, social media, etc.).
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. **Problem Resolution:**
- Identify, diagnose, and resolve customer issues in a timely manner while maintaining a high level of customer satisfaction.
- Escalate complex issues to the appropriate team members and follow up until resolution.
3. **Research and Support:**
- Conduct thorough research to provide accurate information and solutions to customers.
- Stay informed about product offerings and services to ensure comprehensive responses.
4. **Feedback Collection:**
- Gather customer feedback on products and services, and relay this information to relevant departments for continuous improvement.
- Participate in brainstorming sessions to develop inventive solutions for enhancing customer service.
5. **Documentation:**
- Accurately document customer interactions and resolutions in the company's customer relationship management (CRM) system.
- Develop and maintain updated knowledge base articles to streamline the resolution of common inquiries.
6. **Additional Responsibilities:**
- Perform additional administrative tasks as required to support the customer service team.
- Collaborate with other teams to ensure cohesive service and adherence to company policies and standards.
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**Qualifications and Requirements:**
- **Experience:**
- Minimum of 3 years of experience in a customer service role, preferably in a remote work environment.
- **Education:**
- Bachelor's degree in a related field is preferred but not mandatory.
- **Technical Skills:**
- Proficient in using customer support software and CRM systems.
- Familiarity with social media platforms and communication tools.
- **Personality Traits:**
- Reliable: Consistently meets commitments and deadlines.
- Motivated: Demonstrates initiative and enthusiasm in all tasks, striving for continuous improvement.
- **Soft Skills:**
- Exceptional problem-solving skills with a focus on customer satisfaction.
- Strong research skills to find information and solutions efficiently.
- Excellent communication skills, both written and verbal.
- Ability to maintain a positive attitude in stressful situations and work collaboratively.
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**Benefits:**
- Life insurance coverage.
- Paid overtime.
- Dental insurance.
- Flexible working hours to suit your lifestyle.
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**Working Environment:**
At Stylist in Pocket Technologies, we embrace creativity in a culture that values fresh ideas and inventive solutions. We provide a supportive environment where new concepts are encouraged and team members are empowered to take the initiative.
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**Application Deadline:**
Please submit your applications by September 19, 2024.
**Equal Opportunity Statement:**
Stylist in Pocket Technologies is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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If you are passionate about customer service and looking to grow your career in a dynamic and creative environment, we encourage you to apply and become a part of our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
