**Job Title:** Customer Service Assistant - Work from Home
**Company:** Machine Ventures
**Location:** Davao City, Davao, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**Company Overview:**
At Machine Ventures, we prioritize understanding and exceeding customer expectations. Our commitment to innovation and excellence drives us to enhance customer experiences, and we are looking for dedicated individuals to join our dynamic team.
**Job Description:**
As a Customer Service Assistant at Machine Ventures, you will be the first point of contact for our valued customers. In this part-time position, you will engage with customers through various communication channels, providing them with top-notch support and solutions to their inquiries. Your role will involve investigating and resolving issues, ensuring customer satisfaction, and being a brand ambassador for Machine Ventures.
**Key Responsibilities:**
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate product information and assist customers in navigating our services to ensure a seamless experience.
- Investigate and resolve customer issues efficiently while ensuring a positive customer experience.
- Document customer interactions in our CRM system, ensuring clear and detailed records are kept.
- Collaborate with other departments to enhance the customer experience and resolve complex issues that may arise.
- Identify common customer challenges by analyzing data and feedback, and suggest improvements to enhance service delivery.
- Maintain knowledge of our products, services, and policies to provide accurate information and recommendations to customers.
- Assist in creating and updating FAQs and service documentation to enhance self-service options for customers.
- Engage in continuous learning and participate in training sessions to improve your skills and knowledge.
- Stay updated on industry best practices and emerging trends in customer service.
**Key Requirements:**
- A minimum of 3 years of experience in customer service or a related field.
- High school diploma or equivalent; additional certifications or training in customer service preferred.
- Strong problem-solving abilities and emotional intelligence to handle various customer interactions effectively.
- Excellent verbal and written communication skills in English.
- Proven ability to work independently, demonstrating a strong work ethic and dedication to exceeding customer expectations.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Must have a reliable internet connection and a dedicated workspace to work from home.
**Desirable Personality Traits:**
- Independent: Ability to work autonomously and manage responsibilities without constant supervision.
- Hardworking: A strong commitment to completing tasks efficiently and to a high standard.
**Benefits:**
- Relocation allowance for those who may need to move closer to our headquarters in the future.
- Complimentary meals provided during in-office training sessions and events.
- Comprehensive training and opportunities for professional development to advance your career.
**Working Environment:**
At Machine Ventures, we foster a culture that is dedicated to understanding and exceeding customer expectations. We believe in continuous improvement and support our team members to achieve their best work.
**Application Deadline:**
Please submit your resume and cover letter by **October 6, 2024**.
**Equal Opportunity Statement:**
Machine Ventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
