**Job Title: Online Customer Service Representative**
**Company: San Miguel Corporation**
**Location: Davao City, Davao, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
---
### Job Description:
San Miguel Corporation is seeking a highly motivated and adaptable Online Customer Service Representative to join our dynamic team in Davao City. This part-time position offers the opportunity to work in a fast-paced, customer-focused environment where you will play a key role in enhancing the customer experience. As an entry-level representative, you will be responsible for providing exceptional online support to our customers while embodying our commitment to equality and fairness in the workplace.
### Key Responsibilities:
- **Customer Interaction**: Respond to customer inquiries via email, chat, and social media in a professional and timely manner, ensuring a high level of customer satisfaction.
- **Issue Resolution**: Investigate and resolve customer complaints or concerns in a strategic manner, using effective problem-solving skills and maintaining a positive customer experience throughout the process.
- **Research**: Conduct thorough research on customer issues, product information, and company policies to provide accurate and up-to-date assistance.
- **Project Management**: Assist in the management of ongoing projects related to customer service improvements, providing feedback and suggestions to enhance our service offerings.
- **Feedback Loop**: Gather customer feedback and report insights to management for process improvement initiatives.
- **Documentation**: Maintain accurate records of customer interactions, feedback, and resolutions in the company's tracking system.
- **Collaboration**: Work closely with cross-functional teams, including marketing, operations, and sales, to align customer service strategies with overall business goals.
- **Training Participation**: Engage in training sessions and workshops designed to enhance product knowledge and customer service skills.
- **Adaptation**: Stay current with company policies, product updates, and industry trends to ensure relevant and informed customer interactions.
### Requirements:
- **Education**: A minimum of a high school diploma or equivalent; further education in Customer Service, Business Administration, or a related field is a plus.
- **Experience**: At least 1 year of experience in a customer service role, preferably in an online environment.
- **Software Proficiency**: Basic knowledge of customer service software, CRM systems, and Microsoft Office Suite.
- **Personality Traits**:
- **Adaptable**: Ability to adjust to varying customer needs and rapidly changing situations.
- **Independent**: Comfortable working autonomously with minimal supervision and taking initiative when required.
- **Soft Skills**:
- **Research Skills**: Strong ability to research and gather information to assist customers effectively.
- **Project Management**: Capable of managing multiple tasks and projects simultaneously in a fast-paced environment.
### Benefits:
- Company-provided equipment to facilitate a seamless work experience.
- Paid overtime for hours worked beyond the standard part-time commitment.
- Relocation allowance for qualified candidates who may need to relocate for the position.
### Working Environment:
At San Miguel Corporation, we promote equality and fairness for all employees. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. We welcome and encourage applications from all individuals regardless of race, gender, nationality, disability, or any other personal characteristics.
### Application Deadline:
Please submit your application by **October 6, 2024**.
---
Join us at San Miguel Corporation and be a part of a team that values your contributions while supporting your growth and development in the customer service field!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
